Frequently asked questions about property management in Vienna.

A professional property manager takes care of the organisational, financial and technical management of a property: ongoing administration, bookkeeping and billing, payment transactions, coordination of service providers, organisation of maintenance and renovation work, and communication with owners, tenants, authorities and contracting partners.

REAL ESTATE PARTNER offers comprehensive property management that is tailored to the individual property and the owner's requirements.

REAL ESTATE PARTNER manages different types of properties and real estate, in particular:

• Owners' communities (condominiums)
• Apartments
• Tenement buildings (Zinshäuser)
• Row-house developments
• Office properties
• Commercial properties
• Yield-generating properties
• Builder-owner and pension provision models

In addition, REAL ESTATE PARTNER offers facility management services as well as advisory for real estate investment and management.

Yes. REP REAL ESTATE PARTNER Realitäten & Immobilien Consulting Services GmbH is based in 1030 Vienna and has been active in the care, management and administration of properties since early 2002.

The company looks after owners' communities, tenement buildings, row-house developments and office and commercial properties, and also offers facility management and real estate advisory services.

The cost of property management depends on several factors: the size and type of the property, the actual management workload and the desired scope of services.

REAL ESTATE PARTNER therefore agrees the management fee individually, according to the property and the services required.

Yes. Owners who prefer to manage their property themselves can delegate selected management tasks to REAL ESTATE PARTNER.

Depending on your needs, for example, support with financial or technical matters and questions around tenancies and the operation of a property is possible.

An HOA manager handles the ongoing administration of the common property and represents the owners' community externally.

Tasks include financial and technical administration, service charge accounting, management of the reserve fund, organisation of necessary maintenance work, and the preparation and execution of owners' meetings.

More on condominium management

Depending on the agreed scope of services, REAL ESTATE PARTNER handles the general, financial and technical administration of a condominium scheme:

• Payment transactions and property-related bookkeeping
• Service charge accounting
• Management of the reserve fund
• Budget planning
• Coordination of service providers and maintenance work
• Organisation of owners' meetings

Yes. As part of HOA management, REAL ESTATE PARTNER prepares, convenes and conducts owners' meetings and supports the organisational side of resolutions.

Management of the reserve fund is part of the HOA service of REAL ESTATE PARTNER. In addition, a budget forecast (economic plan) is prepared and, where extraordinary measures are required, special levies are determined.

As part of technical property management, REAL ESTATE PARTNER coordinates the necessary maintenance, repair and renovation measures.

This can include obtaining quotations, tendering before awarding contracts, commissioning and coordinating specialist companies, and the acceptance and defect control of completed work.

Regular property inspections are an important part of professional property management. REAL ESTATE PARTNER carries out inspections as agreed in the management contract.

This allows changes to the property and necessary maintenance work to be identified at an early stage.

In tenement building management, a professional property manager takes care of the ongoing operation of a tenement building on behalf of the owner.

This can include rent agreement management, bookkeeping, service charge accounting, payment transactions, vacancy management, technical care, maintenance and renovation, as well as communication with tenants, service providers and authorities.

More on tenement building management

Tenement building management at REAL ESTATE PARTNER is based on a comprehensive service concept: general administration, financial administration, legal administration, technical administration, yield optimisation and additional services.

Depending on the agreement, tenancies are managed, service charges settled, payments monitored, service providers coordinated, maintenance measures organised and vacancies managed.

Yes. As part of financial administration, REAL ESTATE PARTNER prepares periodic settlements, service charge accounts, owner statements, main rent statements and loan statements.

Property-related bookkeeping, checking of incoming invoices and payment processing are also part of the service.

Yes. Vacancy management and the optimisation of vacancy periods are part of the service of REAL ESTATE PARTNER.

For tenement buildings, the renovation effort when a tenant moves out can be assessed and upcoming handovers organised.

Yes. Owners can entrust REAL ESTATE PARTNER with the comprehensive operation of their tenement building.

Alternatively, individual management tasks can be delegated if owners wish to keep certain areas under their own control.

Technical property management covers the ongoing control and technical care of a property as well as the organisation of necessary maintenance, repair and renovation measures.

REAL ESTATE PARTNER carries out property inspections, obtains quotations, manages tenders, prepares maintenance plans, coordinates specialist companies and handles the acceptance and defect control of completed work.

Insurance claims handling is part of the service of REAL ESTATE PARTNER.

Where repair or restoration work is required, suitable service providers or specialist companies can be commissioned and coordinated.

Yes. The monitoring and coordination of service providers is part of general and technical administration.

For necessary work, quotations can be obtained, orders coordinated and the completed services checked.

Yes. REAL ESTATE PARTNER also manages row-house developments.

The special features of this form of housing are taken into account. The service may include financial and technical administration, service charge management, insurance matters, organisation of building care, coordination of service providers and maintenance measures.

More on row-house developments

Row-house developments combine individual and shared interests. Topics such as insurance, snow clearance, commonly used areas, service charges and maintenance therefore need to be coordinated accordingly.

Professional management helps to organise responsibilities clearly and to handle community tasks reliably.

Yes. In addition to residential properties, REAL ESTATE PARTNER looks after office and commercial premises.

The service can include general, financial and technical administration, service charge management, contract management, floor-space management, vacancy management and the coordination of service providers.

More on office & commercial properties

Classic property management focuses on the organisational, financial and technical operation of a property.

Facility management additionally considers the ongoing use and operation of buildings and areas. REAL ESTATE PARTNER offers professional floor-space and facility management combined with active letting management.

More on facility management

Yes. Our office is there for you all year round during opening hours. Our emergency number is available around the clock; in an emergency we arrange the necessary immediate measures.

A dedicated emergency number is available for urgent cases: +43 664 216 33 33.

Yes. The digital customer portal is provided via the iDWELL platform. You can access it directly via the iDWELL button in the menu.

Yes. REAL ESTATE PARTNER offers advice on the acquisition of properties and supports their disposal.

The advisory services include feasibility studies, macro and micro analyses, profitability and yield calculations, the review of accounts and renovation accounts, and financing scenarios in profitability calculations.

A builder-owner model is a special form of real estate investment in which several economic, tax, financial and construction factors interact.

REAL ESTATE PARTNER accompanies builders through the different phases of a builder-owner model and supports project preparation, tendering and renovation as well as economic questions.

More on builder-owner models

Yes. As part of technical property management and the support of builder-owner models, REAL ESTATE PARTNER assists with renovation measures.

This can include tendering, obtaining offers, coordinating specialist companies, handling the necessary procedures and controlling the completed work.

REAL ESTATE PARTNER has experience in taking over and realigning existing property management, particularly for tenement properties.

In the course of a takeover, the existing documents and management structures are worked through and the ongoing care is organised.

Yes. Working through past accounting periods is one of the core competencies of REAL ESTATE PARTNER.

This can be particularly relevant when taking over existing properties or when there are uncertainties in the previous management.

REAL ESTATE PARTNER has been serving and accompanying its clients since early 2002 in the field of property management and administration.

The company understands itself as a holistic service provider in the property market, combining real estate management expertise with legal and property-tax know-how.

The head office of REP REAL ESTATE PARTNER Realitäten & Immobilien Consulting Services GmbH is:

• Mohsgasse 1/3.2
• 1030 Vienna
• Austria

REAL ESTATE PARTNER can be reached by phone and email. A dedicated emergency number is available for urgent cases.

Opening hours are Monday to Thursday from 9:00 to 12:00 and 13:00 to 16:00, and Friday from 9:00 to 12:00.